What It Covers: Governs supportive financial assistance (e.g., transportation, childcare, attire)and Needs-Related Payments (NRPs) for Adult and Dislocated Worker participants.Who It Applies To: Active Adult and Dislocated Worker participants and case managers.Key Details:● Funding Limit: Support services are capped at $600 per participant per 12-month period,subject to prior approval and proof that community alternatives were exhausted.● Covered Expenses: Covers bus passes/vouchers, required uniforms ($200 cap),licensing/testing fees, and required course textbooks.● Needs-Related Payments: Provides income support based on federal poverty levels forunemployed individuals who have exhausted unemployment benefits while enrolled intraining.

What It Covers: Establishes guidelines for providing short-term supportive financial assistanceto active WIOA Youth program participants.Who It Applies To: Enrolled Youth participants, case managers, and youth program directors.Key Details:● Funding Limit: Capped at $600 per individual per 12-month period.● Allowable Services: Transportation assistance, testing fees, work attire/uniforms ($200limit), required books, protective equipment, and disability accommodations.● Procurement: Case managers assist youth in securing competitive quotes, andpurchases are executed directly alongside program staff.

What It Covers: Standards for processing program case closures, tracking soft exits, andproviding follow-up services after participants leave the program.Who It Applies To: Exiters, career planners, and performance tracking staff.Key Details:● Soft Exit Trigger: Automatically generated after 90 consecutive days without receiving aWIOA service.● Mandatory Follow-Up Period: Follow-up contacts and support must be offered for aminimum of 12 months post-exit.● Quarterly Outcomes: Staff track employment status, median earnings, and credentialattainment during the 1st, 2nd, 3rd, and 4th quarters after exit.

What It Covers: Provides methods for collecting alternative wage documentation whenpost-exit employment data is absent from state Unemployment Insurance (UI) wage databases.Who It Applies To: Case managers and monitoring specialists collecting performance data.Key Details:● Excluded Employment: Addresses federal employees, active-duty military,self-employed individuals, and commission-only workers exempt from state UI reporting.● Acceptable Sources: Tax returns (Form 941/Schedule C), pay stubs (minimum 2 perquarter), signed employer letters, or participant self-employment worksheets.● Quarterly Outreach: Staff must attempt participant contact at least once per quarterduring the 4 quarters following program exit.

What It Covers: Implements federal mandates requiring priority access to job training andplacement services for eligible veterans and spouses.Who It Applies To: U.S. military veterans, qualified military spouses, AJC intake personnel, andservice providers.Key Details:● Precedence: Eligible covered persons are served ahead of non-veterans on waitlists andgiven early access to available grant resources.● Point-of-Entry Intake: Reception areas, phone systems, and web portals must displaynotifications enabling veterans to self-identify.● Spouse Eligibility: Extends priority to spouses of veterans who died ofservice-connected disabilities or service members missing in action/captured.

What It Covers: Communicates the local board’s position regarding cash or gift card incentive payments for youth achievements.Who It Applies To: WIOA Youth service providers and participants.Key Details:● Current Status: While federal rules permit incentive payments for educational or workexperience milestones, Hawaiʻi County does not currently offer monetary incentivesdue to funding limits.● Future Review: Policy conditions will be re-evaluated prior to future Request forProposals (RFP) cycles for youth service contracts.

What It Covers: Guarantees free, equal access to American Job Center services for clientswho have limited ability to read, speak, write, or understand English.Who It Applies To: LEP clients, AJC front-desk staff, case managers, and partner agencies.Key Details:● Free Assistance: Qualified interpretation and document translation are provided at zerocost to the client.● Prohibited Practices: Staff cannot require or allow family members, spouses, or friendsto act as interpreters.● Resources: Utilizes bilingual staff, telephonic interpretation services (Language LineSolutions), and "I Speak" cards to identify client primary languages.

What It Covers: Establishes professional standards and safety rules for all visitors, job seekers,center staff, and community partners within American Job Center facilities.Who It Applies To: All customers, staff, contractors, and partner organizations.Key Details:● Customer Expectations: Prohibits foul/abusive language, harassment, threats, personalcriticisms, and discrimination; requires respectful treatment of center property andpet/service animal control.● Staff Standards: Mandates professional behavior, protection of confidential clientrecords, fair service delivery, and proper use of government equipment.